{"id":8856,"date":"2026-02-13T01:16:46","date_gmt":"2026-02-12T23:16:46","guid":{"rendered":"https:\/\/shop.plomariplatinum.com\/?page_id=8856"},"modified":"2026-02-13T01:16:47","modified_gmt":"2026-02-12T23:16:47","slug":"returns-refunds-policy","status":"publish","type":"page","link":"https:\/\/shop.plomariplatinum.com\/de\/returns-refunds-policy\/","title":{"rendered":"R\u00fcckgabe- und Erstattungsrichtlinien"},"content":{"rendered":"<h2>R\u00fcckgabe- und Erstattungsrichtlinien<\/h2>\n<p><strong>Datum des Inkrafttretens:<\/strong> 12. Februar 2026<\/p>\n\n<p>Diese Richtlinie erkl\u00e4rt, wie R\u00fccksendungen, R\u00fcckerstattungen und das Widerrufsrecht f\u00fcr Eink\u00e4ufe in unserem Shop funktionieren. F\u00fcr Gesch\u00e4ftskunden gelten m\u00f6glicherweise andere Bedingungen.<\/p>\n\n<h3>1. Widerrufsrecht der EU\/des EWR (14 Tage)<\/h3>\n<p>Wenn Sie Verbraucher in der EU\/EWR sind, haben Sie in der Regel das Recht, innerhalb von 14 Tagen ohne Angabe von Gr\u00fcnden vom Vertrag zur\u00fcckzutreten.<\/p>\n<ul>\n  <li><strong>Widerrufsfrist<\/strong> 14 Tage ab dem Tag, an dem Sie (oder eine von Ihnen beauftragte Person) die Ware erhalten.<\/li>\n  <li><strong>Auszahlen<\/strong> informieren Sie uns klar (z. B. per E-Mail). Sie k\u00f6nnen das unten stehende Musterformular verwenden, dies ist jedoch nicht zwingend erforderlich.<\/li>\n  <li><strong>R\u00fcckgabefrist:<\/strong> Senden Sie die Ware innerhalb von 14 Tagen ab dem Tag, an dem Sie uns informiert haben, zur\u00fcck.<\/li>\n<\/ul>\n\n<h3>2. R\u00fcckgabe starten<\/h3>\n<ul>\n  <li><strong>E-Mail:<\/strong> info@plomariplatinum.com<\/li>\n  <li><strong>Tel:<\/strong> +46722080998<\/li>\n<\/ul>\n<p>Bitte geben Sie Ihre Bestellnummer und die Artikel an, die Sie zur\u00fccksenden m\u00f6chten.<\/p>\n\n<h3>3. Absenderadresse<\/h3>\n<p>Sofern wir keine andere R\u00fccksendeadresse angeben:<\/p>\n<p><strong>Synelixis AB<\/strong><br>\u00d6sterv\u00e4gen 25B<br>16955 Solna<br>Schweden<\/p>\n\n<h3>4. Zustand der zur\u00fcckgesandten Waren<\/h3>\n<p>Sie d\u00fcrfen die Ware so pr\u00fcfen, wie Sie es in einem physischen Gesch\u00e4ft tun w\u00fcrden. Eine dar\u00fcberhinausgehende Behandlung, die \u00fcber das Notwendige hinausgeht, kann zu einer reduzierten R\u00fcckerstattung aufgrund einer Wertminderung f\u00fchren.<\/p>\n<p><strong>Lebensmittel<\/strong> Aus gesundheitlichen und sicherheitstechnischen Gr\u00fcnden k\u00f6nnen wir ge\u00f6ffnete Flaschen\/Beh\u00e4lter in der Regel nicht zur\u00fccknehmen. Wenn eine Versiegelung gebrochen ist, kontaktieren Sie uns bitte zuerst.<\/p>\n\n<h3>5. R\u00fcckerstattungen<\/h3>\n<ul>\n  <li>Wir erstatten den bezahlten Produktpreis.<\/li>\n  <li>Wir erstatten die Standard-Standardversandkosten, soweit dies gesetzlich vorgeschrieben ist.<\/li>\n<\/ul>\n<p>Wir erstatten den Betrag innerhalb von 14 Tagen nach Erhalt Ihrer R\u00fccktrittserkl\u00e4rung, k\u00f6nnen die R\u00fcckerstattung aber zur\u00fcckhalten, bis wir die Waren zur\u00fcckerhalten oder Sie einen Nachweis \u00fcber die R\u00fccksendung erbringen.<\/p>\n\n<h3>6. R\u00fccksendekosten<\/h3>\n<p>Sofern nicht anders angegeben, tragen Sie die direkten Kosten f\u00fcr den R\u00fcckversand. Wenn die R\u00fccksendung auf unseren Fehler zur\u00fcckzuf\u00fchren ist (falscher\/mangelhafter\/besch\u00e4digter Artikel), \u00fcbernehmen wir die angemessenen R\u00fccksendekosten oder stellen nach M\u00f6glichkeit ein Versandetikett zur Verf\u00fcgung.<\/p>\n\n<h3>7. Ausnahmen<\/h3>\n<p>Bestimmte Waren\/Dienstleistungen k\u00f6nnen vom Widerrufsrecht ausgenommen sein (z. B. personalisierte Waren, schnell verderbliche Waren oder versiegelte Hygieneartikel, sofern diese versiegelt waren). Falls eine Ausnahme greift, weisen wir vor dem Kauf darauf hin, wo dies erforderlich ist.<\/p>\n\n<h3>8. Muster-Widerrufsformular (optional)<\/h3>\n<p><strong>An:<\/strong> Synelixis AB, \u00d6sterv\u00e4gen 25B, 16955 Solna, Schweden<br>\n<strong>E-Mail:<\/strong> info@plomariplatinum.com<\/p>\n\n<p>Hiermit k\u00fcndigen wir unseren Kaufvertrag f\u00fcr folgende Waren:<\/p>\n<p>\nBestellnummer:<br>\nBestellt am \/ erhalten am:<br>\nName des\/der Verbraucher(s):<br>\nAdresse des\/der Verbraucher(s):<br>\nUnterschrift (nur bei postalischem Versand):<br>\nDatum:\n<\/p>\n\n<h3>9. Kontakt<\/h3>\n<p>Fragen: <strong>info@plomariplatinum.com<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refunds Policy Effective date: 12 February 2026 This policy explains how returns, refunds, and the right of withdrawal work for purchases in our Store. Business customers may have different terms. 1. EU\/EEA right of withdrawal (14 days) If you are a consumer in the EU\/EEA, you normally have the right to withdraw within [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-8856","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns &amp; 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